The products are packaged with the utmost care. Aware of the value of each garment, we reserve all the necessary precautions so that it reaches you without having suffered damage. “AnnaKlod” will notify you on the day of shipment.
COSTS AND DURATION OF DELIVERY
For Italy orders over € 300.00, shipping costs are borne by Annaklod. For orders below € 300.00, a shipping cost of € 6.00 is applied.
Europe shipping cost is € 25,00.
Delivery times depend on the country of delivery (in Italy, usually 2/3 working days, except for delays due to the Covid emergency).
Note: “AnnaKlod” reserves the right to withhold any order for security reviews. Our service center will inform interested customers
RIGHT OF WITHDRAWAL
Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e., a natural person who purchases the goods for purposes not related to their professional activity, or does not indicate a VAT reference in the order form to purchase from”Annaklod”), he or she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the customer must send “Annaklod” a communication to this effect within 15 days from delivery of the goods.
This communication must be sent by e-mail to [email protected], always within the term of 15 days and followed by e-mail confirmation.
Once received the aforementioned notice of withdrawal, “Annaklod” will quickly communicate to the customer the instructions on how to return the goods. In this case, the customer will have to bear the costs of returning the goods as the only charge. The goods must be returned intact and in the original packaging, complete of all their parts and without any damage. Upon arrival at the warehouse, the goods will be examined: in the presence of damage or tampering, the withdrawal cannot be exercised. Without prejudice to any repair costs for damage to the goods, “AnnaKlod” will issue a voucher of the same value as the returned goods within 14 days from the date of return of the goods.
The costs of returning the product are charged to the customer.